Shipping and delivery policy

Do you have expedited shipping options?

Need a package shipped faster? No problem! We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page. You can modify your shipment date and even expedite your Bean Box by upgrading to FedEx 2-day and 1-day (available for most products). All expedited shipping costs will be determined by your shipping address and each expedited option will list the arrival date. The cutoff for expedited orders will be 12pm (Pacific Time) daily. Any orders placed after 12pm will ship the following day.

How do I track the status of an order?

You can see which orders have shipped, and whether you have future shipments scheduled by logging into your account. When we ship each box, you’ll receive a shipment notification by email. This email will contain a USPS or FedEx tracking URL, and will list all of the tasty coffees that are on their way. If you have any questions about an order, you can also contact customer service.

How often do you ship?

We ship every weekday, with many of our coffees being roasted to order! You can always find when your items will ship both in the shopping cart and in your receipt (by email). If you ever need to expedite an order, just contact us and we’ll do our best. Want your coffee to ship sooner? Check out our Ready to Ship section for roasts we have on hand that we can ship out right away!

If I need to expedite my order will I still receive free shipping?

Free shipping applies only to our standard shipping option, which is provided by USPS.

What if I need my package to arrive on a specific date?

We can’t guarantee that a package will arrive on a specific date because of possible shipment issues that can occur while the package is with our carriers (and thus out of our control), but we are happy to adjust your shipping date to get as close as possible to a specific arrival time. We ship every weekday, and standard shipping is 3-5 business days, but the majority of our boxes make it to their destinations within 2-3 business days. If you need any help setting up your Bean Box for a specific arrival time, don’t hesitate to reach out!

“Where does Cabrini Cosmetics ship”?

Bean Box ships to all 50 US states, as well as US territories and military addresses (AE, AA, AP). We also have standard and expedited shipping rates for Canada available at checkout. If there’s a particular place you’d like to send a caffeinated (or decaffeinated) gift, we’d be happy to help! Upon request, Bean Box will ship Corporate gift orders internationally for an additional cost.

Why is my order shipping next week?

Many of our coffees are roasted to order! We order our coffee on Friday, our roasters roast the coffee on Mondays and Tuesdays and then immediately deliver to us so that we can package it up and get it out to you as fresh as can be! Need coffee right away? Check out our Ready to Ship section for roasts we have on hand that are ready to be shipped out immediately!

• Are you offering shipping for free, a flat rate, or a variable fee? Typically, we see retailers promote free shipping, a free shipping threshold, or flat-rate shipping prominently on their website. If the cost of shipping varies based on the purchase, most sellers won’t share shipping prices until the checkout process.
• How long will it take for your customers to get their packages? Do you offer same-day, next-day, or other express delivery options? If your company sells perishable goods or timely novelty products, it’s important for customers to know that they’ll get their product when they need it. If you offer customers Ground and Express shipping options, be sure to mention them.
• What carrier(s) do you ship with? Customers want to know if they should be looking in their mailbox for a small package delivered by the USPS or if they should be looking on their porch for a FedEx or UPS package.
• Do you ship internationally? Make sure potential international customers know right away whether you will serve them or not. Otherwise, you risk frustrating consumers.
• Do you have any special shipping circumstances that should be shared with customers in advance? As you saw above, subscription boxes ship on specific days, for example, and it’s important to pass that information on to customers.