Cabrini Cosmetics - Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.cabrinia.com.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

• Cookiesare data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log filestrack actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers among Visa, Mastercard, or American express, email address, and phone number). This is called Order Information.

Make sure you mention all other information that you collect.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you.
• Screen our orders for potential risk or fraud.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use Cabrini Cosmetics. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Mention opt-out links from external services such as:

• Facebook
• Google

You can opt out of targeted advertising…

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18 without parental supervision.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us (Contact@cabrinia.com).

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within . All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email contact@cabrinia.com within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to contact@cabrinia.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

Shipping and delivery policy

 

Do you have expedited shipping options?

Need a package shipped faster? No problem! We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page. You can modify your shipment date and even expedite your Bean Box by upgrading to FedEx 2-day and 1-day (available for most products). All expedited shipping costs will be determined by your shipping address and each expedited option will list the arrival date. The cutoff for expedited orders will be 12pm (Pacific Time) daily. Any orders placed after 12pm will ship the following day.

How do I track the status of an order?

You can see which orders have shipped, and whether you have future shipments scheduled by logging into your account. When we ship each box, you’ll receive a shipment notification by email. This email will contain a USPS or FedEx tracking URL, and will list all of the tasty coffees that are on their way. If you have any questions about an order, you can also contact customer service.

How often do you ship?

We ship every weekday, with many of our coffees being roasted to order! You can always find when your items will ship both in the shopping cart and in your receipt (by email). If you ever need to expedite an order, just contact us and we’ll do our best. Want your coffee to ship sooner? Check out our Ready to Ship section for roasts we have on hand that we can ship out right away!

If I need to expedite my order will I still receive free shipping?

Free shipping applies only to our standard shipping option, which is provided by USPS.

What if I need my package to arrive on a specific date?

We can’t guarantee that a package will arrive on a specific date because of possible shipment issues that can occur while the package is with our carriers (and thus out of our control), but we are happy to adjust your shipping date to get as close as possible to a specific arrival time. We ship every weekday, and standard shipping is 3-5 business days, but the majority of our boxes make it to their destinations within 2-3 business days. If you need any help setting up your Bean Box for a specific arrival time, don’t hesitate to reach out!

“Where does Cabrini Cosmetics ship”?

Bean Box ships to all 50 US states, as well as US territories and military addresses (AE, AA, AP). We also have standard and expedited shipping rates for Canada available at checkout. If there’s a particular place you’d like to send a caffeinated (or decaffeinated) gift, we’d be happy to help! Upon request, Bean Box will ship Corporate gift orders internationally for an additional cost.

Why is my order shipping next week?

Many of our coffees are roasted to order! We order our coffee on Friday, our roasters roast the coffee on Mondays and Tuesdays and then immediately deliver to us so that we can package it up and get it out to you as fresh as can be! Need coffee right away? Check out our Ready to Ship section for roasts we have on hand that are ready to be shipped out immediately!

• Are you offering shipping for free, a flat rate, or a variable fee? Typically, we see retailers promote free shipping, a free shipping threshold, or flat-rate shipping prominently on their website. If the cost of shipping varies based on the purchase, most sellers won’t share shipping prices until the checkout process.
• How long will it take for your customers to get their packages? Do you offer same-day, next-day, or other express delivery options? If your company sells perishable goods or timely novelty products, it’s important for customers to know that they’ll get their product when they need it. If you offer customers Ground and Express shipping options, be sure to mention them.
• What carrier(s) do you ship with? Customers want to know if they should be looking in their mailbox for a small package delivered by the USPS or if they should be looking on their porch for a FedEx or UPS package.
• Do you ship internationally? Make sure potential international customers know right away whether you will serve them or not. Otherwise, you risk frustrating consumers.
• Do you have any special shipping circumstances that should be shared with customers in advance? As you saw above, subscription boxes ship on specific days, for example, and it’s important to pass that information on to customers.